UX Researcher

Full-time Aviva Email Job
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Job Description

UX Researcher

Salary £45,000


We are currently recruiting for a mid-weight UX Researcher to be a part of our UX Research team based in London. We would love to hear from you, if you are passionate about understanding people, and curious about the relationship between financial resilience and digital products.


Come and join our innovative team, as a mid-weight Researcher you will work alongside a team of junior, mid-weight, and senior researchers and your development will be supported by senior members of the team and the UX Research Lead. This role could be ideal for you, if you are currently in a midweight role and interested in developing your career or a junior position and seeking a mid-weight role.


A bit about the job:

Our UX Research team employs a variety of qualitative methods to obtain insight that impact the design of digital products and services that are used by millions of people. This includes field studies, depth interviews, co-design, accessibility research, card sorting, and usability studies. We value a diversity of perspectives from many different backgrounds, and we come from industry and academia, with roots in anthropology, design research, human-computer interaction design, human factors, and sociology, among others.


Skills and experience we’re looking for:

  • Experience with planning, conducting, and reporting user experience research that provides tangible findings with clear actionable recommendations
  • Comfortable working collaboratively with a cross-functional team including designers product owners, developers, and business stakeholders, on complex financial services products in a regulated industry
  • Have a good understanding of qualitative methodologies as well as best practices and core principles of great user experience and inclusive design
  • Experience with producing written reports and other research artefacts and give presentations that inspire action through clarity and relevance for audiences from a range of backgrounds
  • A curious mind, willingness to learn, and not afraid to bring new ideas to the table



What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

Salary £45,000 (depending on location, skills, experience, and qualifications)

Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Aviva’s.

Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.

29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools


Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.


Aviva is for everyone:


We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.


Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.


We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.


To find out more about working at Aviva take a look here


We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.


We’d love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 07385425912 or send an email to lacey.lane-mckoy@aviva.com

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