Trainee Sales Executive

Full-time Virgin Media in Customer Services Email Job
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Job Description

Time Type

Full time




an OTE of £38,530 and an opportunity to earn uncapped commission

Close Date


Area of Business

Field Sales, Sales


Livingston VMO2 – Red Shed Grange Road -PS015

Job ID 00026569

About the role

Location covering – West Lothian / Livingston


Salary: £18,530-£38,530


About the role:

Experience a different kind of Field Sales opportunity!!

Making commission just became even easier. We now combine new and existing customer sales with small business selling, giving you the best opportunity to earn uncapped commission.

  • Sell ‘door to door’ (D2D) to new residential customers.
  • Save existing residential customers.
  • Sell to new small business (home office) customers.


On average our Field Sales Representatives earn £45,000 in their first year and our top performers earn more than £70,000 each year (we’re serious!). 

No D2D Sales experience? No worries. We want sales-minded people with a great work ethic, to be the face of our trusted fibre, TV, mobile and phone products and services.

Every day is different. Take on a variety of barriers and assist our customers with a problem-solving mindset to make sure that they are satisfied with their current and future plans.


Tell me more, tell me more…

The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price.

Part of your role would include door-to-door sales with new residential and business customers. The other side of your role includes re-contracting existing customers, handling their objections and putting them on new packages that meet their needs.

Listening to our customers, understanding their concerns, outlining solutions and showing the benefits of new/improved packages will help you excel within this role. It’s important to understand the brand, products and service inside-out to keep our Virgin Media customers happy.


You’ll be working 37.5 hours per week and your manager will work with you to optimise your shift patterns to maximise your opportunities.

Your first couple of weeks will be spent in a training environment to help you get up to speed on everything we offer, as well as providing you with tips and recommendations for matching potential customers to the right service or product.

The training will be predominantly virtual from 9-5pm with a mix of self-led learning and an in-office induction with your manager.


The must haves:
•A UK Manual driving license with no more than 8 points.


The other stuff we’re looking for:
• Through great conversations, you’ll be able to overcome objections from customers and influence them round to your way of thinking.
• You’ll love to win and enjoy the reward that comes with great success.
• Wants to be part of a fast paced, energetic, and exciting organisation.


What’s in it for you?
As well as the benefits, we also offer a wide range of support, rewards, and tools – all focused on helping you to prioritise what really matters.

If you are successful with your application, you will receive:

•A combined package of £38,530 which includes a basic salary of £18,530, and an OTC of £20,000. The commission is uncapped meaning you can go to earn as much as you like.
• 25 days’ annual leave, plus UK bank holidays.
• Company Car.
• An excellent pension scheme, matching up to 10%.
• Access to wellbeing benefits such as the Unmind App, BUPA medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover.
• Your birthday off every year, to treat yourself.
• The option to buy and sell up to 5 days leave, to suit your personal needs.

Want to learn more about our benefits? You can check them out here.


Next Steps
If you think you’ve got some amazing skills to offer us and Virgin Media feels like a place where you can belong, we’d love to learn more about you. Once you’ve submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview.

When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.



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