Trainee Collections Agent
|Experience level:||Entry level|
|Duration:||12 month fixed term contract|
|Working hours:||Full-time (37.5 hours per week covering 8am to 8pm rota, Saturday – 9am to 12:45 – alternatively)|
|Team:||Asset Based Lending|
|A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.|
|The ABL team sits within Risk and Litigation services which is part of the firm’s Business Advisory Division.
Our specialist team of motor finance case handlers are highly trained to deal with asset finance recoveries using commercial strategies and to engage with the customer at an early stage of proceedings. We deal with all cases, from routine collections and undefended matters to large multi-million pound complex cases.
Within the asset finance recoveries team we have several sub teams. We have our own negotiations team, comprising experienced collections staff who engage with customers by telephone and seek to agree sensible repayment terms before legal proceedings are issued. We also have several teams acting solely for specific motor finance clients to collect arrears and rehabilitate customers enabling them to remain in possession of their Vehicle. We have a litigation team who are issuing standard delivery –up and money claims and enforcing Judgments obtained and also now have a customer relations team dealing with customer complaints.
|This role is for a position in the Shoosmiths Oodle Collections team. Oodle Car Finance is changing the way people buy cars, by putting their customers’ needs front and centre of the biggest retail market in the UK. They are bringing the used-car market bang up to date by building modern, digital, retail processes around what the customer actually needs. We currently have a requirement for a Trainee Collections Agent to, among many other responsibilities, collect arrears payments from customers who have Hire Purchase auto-finance products across the credit spectrum from prime to near sub-prime, all whilst working within the guidelines of the FCA on treating customers fairly.|
|Skills and qualifications|
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments – should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).
A DBS check (previously known as a Criminal Records check) and check of social media will also be carried out.
|Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.|