Service Delivery System Administrator

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Job Description


While you’ll have heard our name, there’s a lot you probably don’t know about NEXT. Like how we create most of our systems ourselves – whether it’s a website, mobile app or application. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business.
About the Team

Computer Services are the backbone of support for ALL colleagues across NEXT underpinning both the business and NEXT Technology. They consist of the 1st line central support team’s, Data Access, Service Management, alongside looking after our Centrally managed environments – the lot! They also look after some of the lesser known areas of NEXT Technology such as essential communications, managed print and reprographics

About the role

Reporting to the ServiceNow Team Leader, and working alongside the Technical Specialist, this role is responsible for delivery and rollout of new functionality across the Core ServiceNOW platform.


  • Scope, implement and test projects, including the necessary communication and creation of documentation.
  • Develop and deploy changes to the platform, including liaising with third-party vendors to deploy solutions.
  • Perform regression testing and applying fixes to the system for upgrades/patches.
  • Provide technical advice to junior members of the ServiceNow Development team.
  • Perform technical reviews for junior team members.
  • Drive adoption of best practices and test management, utilising Automated Test Framework (ATF).
  • Design and implement automation using integrations and other platform products.


  • Demonstrable experience in developing the ServiceNow platform.
  • Hands-on implementation experience in at least one of the following areas: ITSM, Customer Service Management, Integrated Risk Management, Predictive Intelligence/Task Intelligence, Performance Analytics, Virtual Agent and NLU.
  • Experience with developing/customising Workspaces.
  • Good knowledge of platform best practices, table structures, security rules (ACLs), and client and server-side scripting (including script includes).
  • Knowledge of JavaScript, ServiceNow Glide classes, AJAX, and XML.
  • Experience in Service Portal development (HTML, CSS, AngularJS, Bootstrap).
  • System integration experience using inbound and outbound web services (REST, SOAP).
  • Effective communicator at all levels of the business.
  • Proven capabilities in managing enterprise level platforms
  • Ability to work to tight deadlines and under pressure
  • Knowledge of Agile and Scrum methodologies is advantageous.
  • ServiceNow – Certified System Administrator (Desirable).


You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!


  • 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria’s Secret* products (*when purchased through NEXT)
  • Company performance based bonus
  • Sharesave scheme
  • On-site Nursery available; OFSTED outstanding in all areas
  • 10% off most partner brands & up to 15% off Branded Beauty
  • Early VIP access to sale stock
  • Access to fantastic discounts at our Staff Shops
  • Restaurants with great food at amazing prices
  • Access a digital GP and other free health and wellbeing services
  • Free on-site parking
  • Financial Wellbeing – Save, track and enhance your financial wellbeing
  • Apprenticeship – Grow and develop on the job whilst gaining a qualification
  • Direct to Work – Discount online and instore, collect your items the next day for free from your place of work or local store
  • Support Networks – Access to Network Groups to empower and celebrate each other
  • Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include ‘Workplace Adjustments’ in the subject line), or call us on 0116 284 2486 and leave a voicemail.

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