Senior Pensions Administrator

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Job Description

Job Description

Senior Pensions Administrator


We’re hiring!


Aon are currently recruiting a Senior Pensions Administrator to join our team in Birmingham. The Senior Pensions Administrator will be primarily responsible for administering a defined set of pensions processes (member events and scheme events) for clients. The Senior Pensions Administrator participates in change projects that will affect the work of the team. You will drive process improvement in the team and deals with Errors and Omissions cases, investigating them fully to find the root cause and providing corrective actions. You will also be responsible for supporting less experienced colleagues, as well as the team manager.

About Aon


Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

The UK pensions landscape is evolving at a rapid pace. Economic challenges, legislative change, an ageing population and asset volatility pose a wide variety of risks and challenges to pension schemes. Trustees and scheme sponsors are faced with a range of decisions on difficult topics from managing risk to improving member engagement, setting an investment strategy to managing DC plans.

Aon Retirement Solutions’ market-leading capabilities and award-winning expertise make us the perfect partner to help clients through their pension challenges. We can provide integrated and comprehensive solutions across actuarial, plan administration, investment and insurance disciplines, enabling us to serve our clients’ unique needs every step of the way.

Aon is an equal opportunities employer.  Aon’s recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


About the Role


Your impact as a Senior Pensions Administrator:


The Senior Pensions Administrator provides high quality administration support for internal and external clients, being the technical expert in the team and sharing their expertise by:

Being a Subject Matter Expert for processes, clients, systems and tools and being proficient in processing and checking.

Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions.

Producing and analysing reports as required for internal and external clients and requirements.

Identifying issues with processes handled in teams and driving a process to find and implement solutions.

Implementing changes to tools and documentation needed to support effective service delivery.

Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.

Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.

Sharing best practice with colleagues through process and tool training.

Taking part in both internal and external audits.

Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.

Coordinating and participating in projects that will impact the work of teams and domains.

Building strong relationships with client teams, client representatives and third-party providers.

Achieving team and individual targets (KPIs, SLAs, quality targets.

Contributing to the team as a whole, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).

Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.

Performing additional tasks as requested by your manager.

Assisting the Team Manager and support with operating efficiencies within the team.

Providing support to the team members in communicating issues to other teams and ensuring timely resolution.

Liaising and working closely with clients and third party providers as required.

Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

About you


Your knowledge and expertise:


Demonstrative pensions experience

Team player, who is able to work to tight deadlines

Excellent communication skills, both verbal and written.

Outstanding attention to detail and commitment to provide ongoing quality.

Competent in Word and Excel.

Salary and Benefits


This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.

Our Colleague Experience

Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.


We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application

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