Sales Progressor – FTC

Fixed-term Bromford in Sales Email Job
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Job Description

If you are an experienced administrator with excellent organisation, prioritisation and communication skills – you belong at Bromford.

As Existing Homes Sales Progressor (Resale/Right to Buy Right to Acquire) you’ll play a key role in supporting our customers in their journey to home ownership.  Day to day you’ll  support our customers in the first steps to home ownership through the Right to Buy/Right to Acquire or buying a shared ownership home. As well as this you will support our existing shared ownership customers with lease extensions and re-mortgage applications.

It’s a busy and varied role where you will manage multiple cases at any one time.  You will primarily be liaising with customers over the phone, providing advice, guidance, updates and supporting with application processes.

An understanding of a sale process is desirable, training on how shared ownership sales are progressed will be provided.  Having good customer service skills are essential.  You’ll need to work efficiently with the ability to prioritise your own workload, managing a volume of applications and processes.  You’ll need to be able to communicate well with our customers, enabling them to thrive and understand their options when it comes to home ownership.

You’ll play a vital role in helping us provide safe, secure and warm housing to over 100,000 people. But working with us is about so much more than putting a roof over someone’s head. It’s about building trust, building relationships and enabling all kinds of people to achieve more, chase their ambitions and build a brighter future for themselves.

This role is available on a 12 month fixed term contract. You’ll work 37.5 hours per week and will be based from our Wolverhampton office (WV10 6TB). Regular home working is available.

As Existing Homes Sales Progressor (resale, Right to Buy and Right to Acquire), you will bring:

  • Experience managing a high volume of work/case load
  • Ability to use own initiative and able to work independently but know when to escalate and seek advice
  • Fantastic customer service skills
  • Confidence to liaise with solicitors, valuers, estate agents, mortgage lenders and both internal and external customers through a range of channels
  • Property knowledge or legal knowledge would be advantageous
  • Excellent negotiation skills
  • Strong ICT skills
  • A flexible working attitude demonstrated reliability

Closing date for applications is Wednesday 24 July with interviews taking place Thursday 1 August.

We are a housing association- one that owns and provides 46,000 homes for people who can’t access market housing; has individual relationships with more than 110,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2030. all of this is only possible because of our 1,800 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It’s a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement

We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud “Disability Confident” (Level 2) employer, and are certified by Great Place to Work as one of the UK’s Best Places to Work for Women.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified

Bromford have been certified as a Great Place To Work (Nov 22 – Nov 23). The 2022 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees where made to feel welcome when they joined us. We are also proud to have been named on ‘UK’s Best Workplaces for Wellbeing’ list, proving that colleague health and wellbeing remains a top priority and that our people are truly at the heart of everything we do.

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