Resources Administrator – Birmingham Business School – 95755 – Band 400

Fixed-term Full-time Temporary University of Birmingham in Secretarial, PA, Administration Email Job
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Job Description

Position Details
Birmingham Business School
College of Social Sciences
Location: University of Birmingham, Edgbaston, Birmingham UK

Starting salary is normally in the range £20,488 to £21,868. With potential progression once in post to £26,603 a year.

Band 400
Full Time, Fixed Term Contract for 18 months
Closing date: 24 October 2021
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.  We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.  With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.  We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working.  In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.  On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Job context
The Departmental Support Office at the Birmingham Business School is central to the smooth operation of administrative activity that underpins our ambitious teaching and research endeavours.  As an integral position within the team, this role will suit a highly organised, detail-oriented individual with excellent interpersonal skills.
The Resources Administrator plays a key role in supporting departments with the management of Finance processes and payments which contribute to the academic endeavour of the School.  This role requires the post holder to assist the Senior Resources Administrator (Finance) with the delivery of School level administrative processes and works closely with Central Finance and HR Functions to ensure efficient processes and timely payments to staff and casual recruits.
Job summary
To provide proactive administrative support in the relevant department, working as part of a team or on own initiative.   You will have the ability to manage your work without needing to refer to others for most of your time.  In order to flexibly use resource you may be given the opportunity to work in different areas of the department or wider University.
Administrators may work in any area of the University; with large groupings in HR, Finance, and School/College Hubs.
You will be able to develop a wide range of skills, both technical and administrative, and may also have the opportunity to lead on specific tasks within a team.
Main duties
  1. You will act as a point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures, answering queries promptly, providing guidance and resolving queries from initial contact to resolution.  This will include recognising when queries need to be referred elsewhere.
  2. Regularly communicate relevant information to students, staff and external contacts.
  3. Provide administrative support for diary or event planning.
  4. Process data (which may be financial, HR, student-related or other), monitoring accuracy, chasing up missing information, and escalating any issues as appropriate.
  5. Use a variety of complex University systems and processes to research, manipulate, analyse and interpret sets of data, and produce routine reports.
  6. Maintain working relationship with key stakeholders, fielding queries, receiving and dealing with any disputes or complaints and resolving promptly.
  7. Offer advice and support to others on area of activity.
  8. Review processes and tasks and proactively offer suggestions for improvement and sharing best practice as appropriate.
  9. As required, provide a professional secretarial service to relevant committees and meetings.
  10. Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
Required Knowledge, Skills, Qualifications, Experience
  • Some professional experience in a customer service driven environment.
  • GCSEs to a minimum of grade C in English and Mathematics grade C minimum (or equivalent level 2 qualification).
  • Good IT skills with working knowledge of standard Microsoft Office software.
  • Ability to take responsibility for specific tasks, carrying out duties without needing to refer to others, with scope for some choice and using your own judgment.
  • Ability to work on your own initiative.
  • Ability to proactively contribute to improving processes and for proposing new ways of working.
  • Excellent communication skills, with the ability to communicate clearly and effectively with others.
  • Well organised with the ability to prioritise work proactively, independently and as part of a team.
  • A good understanding of how to deliver excellent customer service.
  • Experience of using and maintaining complex work systems e.g. student databases/finance record systems/HR systems or equivalent, and an aptitude for learning new IT packages and systems.
  • The ability to cope with change in a fast moving, dynamic environment where change is often required immediately.
  • An understanding of the importance of equality and diversity in the workplace.
  • The ability to identify and respond to equality and diversity issues in line with relevant policies and procedures and how to respond to issues in line with relevant policies and procedures.
For further information please contact Karina Smith,
Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.


Primary Location


Work Locations


University of Birmingham 
 Birmingham B15 2TT




 Birmingham Business School




Job Posting

 04.10.2021, 12:00:00 AM

Grade (for job description) Band 400

Advert Close Date

 24.10.2021, 11:59:00 PM

Fixed Term Contract End Date 30.04.2023

Required skills

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