Regional Head of Roadside Operations – London & South East

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Job Description

Key Accountabilities

  • Ensure the initial and ongoing development of a Roadside Operations strategy that supports RAC’s long-term strategy and 3-year plan
  • Lead the continuous improvement of our Roadside Operation service to ensure ongoing delivery of exceptional service through application of appropriate quality management techniques and innovation
    Deliver and measure step change benefits from development of the strategic initiatives embedded in the 3-year plan.
  • Work closely with the Technical team to identify new ways of working to drive operational efficiencies and increase repairs
  • Manage the implementation and embedding of strategic and operational Roadside priorities
  • Lead on the delivery of Roadside KPI’s and targets for Operations and report progress to the Group Operations Director
  • Oversee changes to ways of working across Roadside Operations and act as the functional sponsor
  • Oversee the development and implementation of processes that allow Roadside Operations to proactively manage it’s operations
  • Lead team to develop operational frameworks, and provide coaching to senior line managers, to allow them to carry out their management responsibilities in a professional manner
  • Motivate, lead and coach a team, Service Delivery Managers, Patrol Team Managers and Service Patrols to deliver the highest levels of customer service and efficiency.
  • Work closely with the Union to inform and engage them on operational changes concerning Roadside operations
  • Develop senior external networks in order to keep abreast with changes and developments across Roadside

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