Part Time Customer Service Advisor

Permanent RAC in Customer Services Email Job
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Job Description

About The Role

As a Customer Service Renewals Advisor, you’ll take calls from RAC members who are looking to renew their cover or wanting to discuss their membership. You will be an expert with our features & benefits of RAC Breakdown Cover to keep them on board.

We are offering Part Time hours (18 hours and above) with the shift requirements below;
  • Monday-Friday either 09.30-13.30 and/or 15.00-19.00
  • Every other weekend morning, which will be a mix of Sunday or Saturday (not both together)
You will need to commit to two weeks full-time training (Monday-Friday 09:00-17:00)

We have an OTE of £28,416 (Pro Rata) with guaranteed minimum of £23,690 (Pro Rata)

In addition you can expect, a great benefits package, made up of a BONUS scheme with additional earning potential up to 20% OTE monthly, flexible shifts, holiday allowance, free on-site parking and flexible benefits for you to tailor.

To be the best, we want the best. RAC are looking for Customer Sales & Service Advisors who:

  • Are empathetic and able to build rapport with our members, with an outgoing, self-motivated and friendly personality.
  • Are comfortable at overcoming objections
  • Ideally have previous experience working within a regulated environment or in sales and be able to demonstrate excellent customer service.
  • Can demonstrate resilience in a fast pace sales contact centre and works well towards KPI’s under pressure.
  • Have great knowledge retention and recall and can understand customers’ needs and requirements to ensure you do the right thing for each and every one.

What can we offer in return?

  • A first class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
  • A fantastic career framework allowing everyone to progress within the ever-growing business with solid support and a clear plan.
  • Common sense shift patterns. As with any key service provider, we need to be there when our customers need us. Therefore, there will be a requirement to work at weekends but we also try to apply logic to our shift patterns.

You will also get FREE Ultimate breakdown cover for you and your household – including roadside & home rescue, unlimited call outs and tows, 7 days car hire, European cover which also includes free legal advice and garage support. There’s loads more discounts on travel extras including hotel discounts & days out…  and a £25 towards MOT voucher each year.

Come and join a great team that is full of brilliant people who are passionate about delivering excellent service to our valued members!


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