Operations Analyst

Sky Email Job
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Job Description

What you’ll do:

  • You will have commercial responsibility for the international LCR accuracy; you will manage the configuration and will regularly analyse the CDRs to ensure Cost/Quality KPIs are achieved; you will issue target rates to our interconnect partners to negotiate improved commercials
  • You will manage and circulate Sky call termination and surcharge price lists, and review/act upon those received from suppliers
  • You will have commercial responsibility for the SMS short code business, maintain our inventory and execute tests/billing checks. You will process aggregator orders and manage the monthly update cycle
  • You will develop and manage reporting for voice and SMS interworking, and use the insight to source routing efficiencies and new revenue opportunities, as well as to brief management
  • You will be the first point of contact for our interconnect partners and SMS interworking aggregators, and will provide support with billing issues and troubleshooting
  • You will provide carrier support to our internal stakeholders across the business, including billing related queries, troubleshooting call quality issues, forecasts for finance, and compliance and data protection information exchange

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