Job Description
About The Role
RAC are looking for an experienced and energetic Training Consultant to join our Sales Operations, Membership Training Team based form our iconic Bradley Stoke office in Bristol.
This is a permanent, full-time role working Monday-Friday 09:00-17:00. Occasional travel will be required when delivering training at our Manchester site (The Vic, Salford Quays).
As a Membership Trainer you will provide a comprehensive training plan for all new recruits into the business. As well as delivering training you will be responsible for and able to learn new packages, products and procedures and ensure all material is up to date. You will be responsible for identifying training and development needs and have the knowledge to research and introduce new training tools and methods.
Reporting to the Operations Manager you will be responsible for acting a as a role model for RAC, displaying best practice in terms of performance and behaviours.
What you’ll do…
- Facilitate training to new and existing colleagues across multiple disciplines; aligned with the training plan and ensuring regulatory requirements are met
- Work with all business areas to identify training and development needs and to design appropriate learning solutions to meet those needs
- Design and deliver training packages, utilising all available options and accommodating different learning styles
- Develop ad-hoc training solutions to meet evolving business needs e.g. initiatives, systems or product training
- Research and introduce new training tools exploiting technology to maximum advantage which supports a blended approach to learning
- Build and maintain effective working relationships with Membership Seniors to ensure a seamless learning experience for colleagues as they move from classroom to role
- Developing effective cross-functional relationships within the RAC and external partners in order to support effective stakeholder management
- Using own initiative to assist in identifying areas requiring additional support, offering coaching and training solutions through closely working with operational management
- Take responsibility for your own approach to self-learning
- Maintain your knowledge and understanding of industry regulations that govern our activity
What you’ll need…
- Experience of delivering training within a sales regulated environment.
- Outgoing/confident individual with a positive ‘can do’ attitude
- Passionate about developing others with a good understanding of ‘how people learn’
- An experienced coach with proven ability to deliver feedback in a positive, enthusiastic and constructive manner.
- Excellent organisational skills including time management with willingness to accept ownership and accountability of work.
- Excellent communication skills, both written and verbal with the ability to work effectively and interact with colleagues across all RAC business areas.
- Tolerance of ambiguity, resilience and patience to work within a pressured environment.
Benefits and rewards:
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
- Eligibility to join our bonus scheme
- Holidays – 25 & bank holidays
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
- FREE RAC Ultimate Complete Breakdown Service from Day One
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
Together we are all #OrangeHeroes. Be a part of our journey!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
