IT Trainer

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Job Description

IT Trainer

Term: Contract
Duration: 12 month fixed term contract
Working hours: Full-time
Team: L&D
Location: Any of our national locations
The firm
A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.
The team
The main aim of our Learning and Development Team is to provide Shoosmiths’ employees with the skills and knowledge to ensure that Shoosmiths continues on its journey to become a UK law firm most valued by its clients, people and communities.
The role
To take the training lead in the delivery of MS and support users when MS Teams has launched. You will provide both 1:1 and group training which will be facilitated virtually. You will be responsible for creating and maintaining all support documentation as well as train and support team members on MS Teams.
Main responsibilities
  • Delivering 1-1 and group classroom IT training (remotely).
  • Take the lead on the delivery of MS Teams and other Microsoft products.
  • Create and maintain training materials to reflect system upgrades and changes.
  • Produce clear reports to the L&D Manager on the effectiveness of system roll outs and training.
  • Train the trainer.
  • Evaluate the effectiveness of L&D solutions and recommend appropriate actions where appropriate and necessary.
  • Assist in identifying future learning needs within the business.
  • Work as part of a team to develop and deliver appropriate and existing learning solutions.
Skills and qualifications
Skills and qualifications required
  • High level of knowledge and understanding of MS Teams
  • High level of knowledge and understanding of Webex or other virtual learning tools.
  • High level of general PC literacy – able to use Windows 10 and MS Office 2016/2019 to an advanced level.
  • Excellent communication skills (written and Verbal).
  • Confident in delivering in front of an audience.
  • Confident in delivering virtually.
  • Able to communicate with people at all levels within the organisation.
  • Self-motivated, enthusiastic team player with a proactive approach to their work.
  • Well presented.
  • Intellectually agile and able to think conceptually and solve problems.
  • Up-to-date knowledge of latest training and development methods, processes and systems.
  • Experience of working in a complex cross-functional roles.
  • Proven training delivery expertise and proficiency.

Skills and qualifications Desirable

  • Knowledge and understanding of LinkedIn.
  • Previous experience using Carpe Diem or any other time recording systems.

Equal opportunities

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.

Equal opportunities
Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.

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