• As part of an EUS IT support team, the role will manage the day-to-day IT development and support for new services within the section/college, acting as a main source of technical expertise.
• Maintaining existing systems and developing new ones in support of business requirements in a way that is consistent with University standards.
• Developing short and medium term plans for service improvements with reference to University/IT Services and College strategic objectives.
• To work closely with staff at all levels of authority within the area supported to gain a thorough understanding of their business requirements and to provide strategic guidance on how IT systems can be utilised to develop solutions to challenges and opportunities in identified areas.
• To lead on IT projects for the development and implementation of new systems, liaising with departmental staff, external suppliers and customers.
• To co-ordinate and supervise the IT work of members within the local IT Support team and suppliers as may be appropriate for the successful delivery of projects.
• To ensure that central systems are to be fully utilised by area supported wherever possible to avoid duplication, and to advise when specialist systems may be required.
• To provide guidance to the College/Senior IT Manager on project IT expenditure and replacement/upgrade strategies for hardware and software.
• To take responsibility for maintaining an inventory of equipment; specifying hardware and software versions; organising quotations with suppliers as required; arranging programmes of work for the installation of new equipment and initiating appropriate disposal mechanisms for redundant hardware.
• To have a thorough, in-depth understanding of the IT services within the University, and being fully involved in the support of systems used by the College/Section as a whole. The extent of this work covers (but is not exclusive to) Network infrastructure, Storage infrastructure, Virtual infrastructure, Database services, Web services, File services, Print services, Application services and Backup services.
• To implement as part of existing and new service development, the use of best practice standards and processes in IT Service Delivery (ITIL) and Information Security (ISO 27001) to achieve both optimised and secure services.
• To take the cross College/Section lead (working in conjunction with the College/Senior IT Manager and other IT support team members), in supporting, maintaining and improving nominated services (to be defined by specific skillset).
• To act as a main IT contact between different areas of IT Services, ensuring that matters are dealt with by the most appropriate ITS staff. This may include referring matters to other individuals or teams, and ensuring completion to agreed standards. For routine jobs logged with the Service Desk, it may include undertaking the jobs personally or delegating them to other members of the team as appropriate, and supervising their successful completion.
• The post holder will be expected to liaise with 3rd parties, (e.g. software and solution vendors, the NHS, etc.) as required by the Schools/Departments within the College/Section to ensure the successful delivery and support of IT services.
• To act as a source of technical expertise to other members of the IT support team, either on a routine basis or as part of specific projects, providing one-to-one or group training as necessary.
• To provide telephone support out of normal working hours on a best endeavours basis, and on occasions by prior arrangement to provide onsite support at evenings and weekends.