International Officer (Advice & Guidance)

Fulltime Permanent University of Birmingham
  • Post Date : June 4, 2021
  • Salary: £33797
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Job Description

International Officer (Advice & Guidance) – Academic Services – 48826 – Grade 6

– (210000WN)

Position Details

Academic Services

University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £27,511 to £30,046. With potential progression once in post to £33,797 a year

Grade 6

Full time

Permanent

Closing Date: 16th June 2021

Job Summary

The post holder will work within the International Student Team (IST) to provide high quality support to international students/applicants/visitors and staff at the University. The post-holder will be required to work proactively with the team on the day to day operational planning and delivery of a service covering Immigration Rules and Home Office Sponsor duties the primary purpose of which is to ensure that University and its international applicants/students remain compliant with Sponsor Duties and Immigration Rules.

The International Offer will lead on the delivery of a range of immigration and compliance advisory matters together with general non-specialist advice and guidance to staff and students. The post holder will lead on the delivery of comprehensive training events and student information workshops, with responsibility for individual projects and oversight of projects of team members. All International Officers will support the Service and are expected to carryout general duties. The post-holder will play a key role in the planning and delivery of key activities during the academic year including right to study events, International Welcome and IST workshops.

The post holder will support other colleagues within the team in the development and integration of core IST activities across the wider University. Additionally, the post holder will provide specialist advice to staff across the University and will co-ordinate, participate, enhance and develop the overall student support and guidance work with international students within the University supporting a positive ‘Birmingham Experience’. The post-holder will have line-management responsibility for the International Co-ordinators.

Main Duties

General Duties (Advice and Guidance)

  • Proactively undertake specialist immigration casework and compliance activities using knowledge of the Immigration Rules, Student Sponsor Guidance and the Office of the Immigration Services Commissioner (OISC) codes and provide advice, guidance and referral at Level 2 and with the expectation of having an understanding and knowledge at OISC Level 3;
  • Support in the delivery of non-immigration support services;
  • Have operational oversight of the day-to-day procedural and administration processes for the IST including carrying out supervision review of the immigration and compliance work of staff;
  • Keep up-to-date with changes and developments in relevant legislation, practices and procedures and participate in training to ensure that staff members are up to date;
  • Support in the strategic development, delivery and review of IST projects;
  • Proactively support the planning and delivery of a wide-ranging, high-quality, advice and guidance and compliance services, supporting international students and staff across the University. This will include contributing to and supporting the review, development and delivery of an effective and efficient IST services;
  • Support in mapping processes to deliver exceptional standards of customer service by developing and monitoring feedback and service level agreements which are in accordance with IST protocol;
  • Work to identified priorities to assist with the allocation of team resources to meet objectives whilst maintaining quality of day to day service;
  • Act as the initial point of contact for complaints and FOI/DP related matters;
  • Support the development and delivery of a range of non-traditional working patterns and service delivery models to meet customer needs and availability;
  • Work with the team to provide literature and communications e.g. prospectus, welcome guides, web information;
  • Provide expert advice within your area(s) of specialism, recommending best practice and appropriate provision;
  • Provide training and support to staff in order to assist them to work within the legal framework and enable them to make appropriate referrals to ISA, International Compliance and other teams as necessary;
  • Use available technology (e.g. University student record system) to extract relevant information about international students and to develop/run reporting;
  • Be responsible for the supervision and line management of staff within the IST service, undertaking staff recruitment, training and review and appraisals;
  • Conduct Financial and Health and Safety matters in accordance with University’s policies and procedures;
  • Represent IST at committees and meetings, both internally and externally and collaborate with external agencies;
  • Work in accordance with the University’s Equal Opportunities Policy;
  • Promote equality and value diversity including: (a) actively acting as a role model in own behaviour and fostering a non-discriminatory culture; (b) actively applying internal processes in a fair and equal way;
  • Undertake any other duties that might reasonably be required by the Head of IST and to perform such duties consistent with your role and grade as may from time to time be assigned to you with in the University;

Advice and Guidance (A&G)

  • Assign duties to the team and monitor activities to ensure they are completed in an appropriate and timely manner;
  • Proactively review, plan and deliver Advice and Guidance services, supporting international students at pre-application, pre-arrival, on course and at exit, by using a wide range of delivery methodologies, including use of technologies, drop-in’s/appointments, workshops/briefings/training sessions, web based resources and bespoke leaflets;
  • Carry out complex specialist immigration casework with international students, utilizing extensive knowledge of the relevant Immigration Rules, refusals, reconsiderations and Administrative Reviews;
  • Work closely with colleagues across the University to ensure a shared understanding of student and other immigration requirements;
  • Proactively support and champion international students and immigration initiatives cross-institutionally;
  • Support in the implementation of intelligent guidance and regulations that will support international students;
  • Work with Colleges to ensure that Visa Assessment processes are being followed and to act as the point of contact for any issues;
  • Work alongside Line Manager to ensure appropriate processes are in place to support early identification of issues, escalate casework and assist with the investigation and resolution of more complex problems and cases;

Person Specification

  • Educated to degree level, or extensive equivalent experience in a similar role
  • In-depth knowledge and experience of working with student immigration and/or student compliance, and other student related immigration routes at OISC level 2
  • An understanding of the needs of international students in Higher Education;
  • An understanding of the impacts of Student Sponsor Duties in Higher Education;
  • Experience of managing conflicting priorities and organising own work to deliver targets and effectively meet deadlines within a high volume environment;
  • Experience of planning and organising projects and events;
  • Experience of working as a team with a flexible approach to delivering team goals, actively contributing to building team morale;
  • Ability to understand, summarise and convey complex information that needs careful explanation or interpretation, e.g. legislation or regulations, whilst maintaining excellent attention to detail;
  • Proven ability to communicate to a range of audiences in a clear, accurate and appropriate manner.
  • Excellent IT skills;
  • An understanding of equality issues within a diverse environment;
  • Experience of proactively working across teams to build and strengthen working relationships and systems and achieve institutional objectives;
  • Ability to monitor service delivery and use initiative to improve and adjust levels and quality of service;
  • Willingness to work flexibly and additional hours during peak periods to meet business goals;
  • Knowledge of the protected characteristics defined by the Equality Act 2010 and how to actively ensure in day to day activity in own area of business that those with protected characteristics are treated equally.

Informal enquiries can be made to Nazia Shamahoon – n.shamahoon@bham.ac.uk

Valuing excellence, sustaining investment
We value diversity at The University of Birmingham and welcome applications from all sections of the community’

Primary Location GB-GB-Birmingham
Work Locations International Student Advisory Services (ISAS) Room T13, University Centre, Top Floor (above Barclays Bank) University of BirminghamEdgbaston Birmingham B15 2TT
Job Academic Non-clinical
Organization Academic Services
Schedule Regular
Full-time
Job Posting 01.06.2021, 6:00:00 PM
Grade (for job description) Grade 6
Salary (Pay Basis) 27,511.00
Maximum Salary 33,797.00
Advert Close Date 16.06.2021, 5:59:00 PM

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