Global Account Manager

Fixed-term Accenture in Account Management Email Job
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Job Description

Job Description

Title: Brand Identity Account Manager

Location: London (hybrid)

Career Level: 10

Fixed Term Contract (7 Months)

 

What we do?

At Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction – acknowledging the individual. With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO’s, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.

Role Overview:

We are seeking a dynamic and experienced Account Manager to join our team. The focus of this role is to operate as the key Brand Identity Account Manager with also the opportunity to be part of some other Global campaign work. You will be responsible for managing client relationships, understanding their brand needs, and guiding them through the process of developing a strong and cohesive brand identity. You will collaborate closely with our design team as well as the client design team to ensure that client expectations are met and that deliverables align with the client’s brand strategy.

This role looks to be specifically cover our four Key JLR Brands (Jaguar, Defender, Range Rover & Discovery) as well as supporting the JLR Corporate brand.

 

Responsibilities:

Client Management

  • Ac as the ‘go-to-person’ within the Global Team – working on the future Brand identity and other Advertising campaigns acting as an advisor on all areas of the workflow that relate to the projects you are responsible for
  • Build strong, trusting relationships with key stakeholders, and support to the Global Marketing Managers.
  • Ensure the client understand agreed workflows and manage them through the delivery process – showing flexibility where tenable and providing practical advice to achieve a solution
  • Be able to work effectively and efficiently with both clients and other JLR agencies such as Hearts & Science, Imagination, JLR Legal, Finance.
  • Confident presenter, able to deliver ideas persuasively – and result in the progression of excellent and effective national and social advertising

Creative Development

  • Act as a Brand Guardian, immersing yourself in all JLR brand developments and be able to advise on industry trends and developments both inside Accenture Song and whilst working with client/other agencies
  • Clearly communicate and support the Creative Team with the Client’s brief, ensuring the Client’s voice is not lost, but the creative boundaries are still pushed
  • Demonstrate a full understanding of the creative process – managing expectations and time pressures, including managing creative resourcing
  • Establish an excellent “eye” for creative output, recognizing strong creative work and when work could be improved
  • Be able to express personal opinions on creative work which are strategically sound & carefully thought through and be prepared to debate & defend these both internally and with Clients in way that is constructive not confrontational

 

Operational

  • Working closely and collaboratively with production/project management to ensure work is progressed through the delivery process and completed: on time, on brief and on budget.
  • Look to manage key timelines and be able to manage the different creative stages through from end to end.
  • Looking to have any experience in font management
  • Working closely and collaboratively with the Strategy team for the creation of Creative briefs
  • Have an excellent eye for detail and extremely high standards to act as an example to the rest of the Global team.
  • Deliver work to an exceptional standard, ensuring that everything that has been briefed has been actioned, before client presentation.
  • Attend client-facing meetings (when required), providing a supporting role to the Senior Account Director & Account Director when they are presenting to the client.
  • Be responsible for creating and ensuring the client-facing Contact Reports are produced from ALL client meetings – using the Contact Report Agency templates.
  • Be responsible for writing all necessary Creative Development briefs AFTER the client meetings.

Commercial Acumen

  • Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of the account – escalating when necessary to avoid commercial risk
  • Managing JLR budgets with clients and the Accenture Finance team

Qualifications

Person Specification

Experience/Skills:

  • Marketing experience within the Advertising world as well as an understanding of how Brand identity is created
  • Good understanding of all social channels, formats and platform trends
  • Experience working with media agencies on campaign planning, delivery and reporting across all ATL & BTL channels (including social)
  • Thorough understanding of the creative, artwork and delivery processes – where applicable for both offline and online communications
  • Able to articulate and present ideas with conviction
  • A strong team player
  • Able to make decisions and solve problems based on sound technical knowledge
  • A clear communicator, in person and writing – with fluent oral and written Business English
  • Excellent time management/prioritisation and project management skills
  • IT literate with good MS excel and powerpoint
  • Approachable, outgoing and diplomatic – must have excellent emotional intelligence
  • Comfortable building strong connections with the wider Account Management function globally
  • Passionate about getting others involved and having fun along the way

 

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note, the work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center.

About Accenture

We connect deep human and business insights with the power of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, and rewarding. At Accenture, we’re reimagining business through experience.

Website: https://www.accenture.com/gb-en/services/song/marketing-transformation

Industry: Marketing & Advertising
Accenture is a global professional services company with leading capabilities in digital, marketing, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

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