Direct Sales Associate

Full-time Aviva in Associate Email Job
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Job Description

Direct Sales Associate Salary up to £28,500


Do you love helping customers and enjoy a challenge? Do you pride yourself on your communication skills? Are you passionate about customer service and believe that the key to success is in the way we treat people? Can you work well in a busy environment, but still deliver on service?


If so, a fantastic opportunity has come up within the Direct Health Retention Team to join our Private Medical Insurance, Customer Retention and Service Team.


A bit about the job:


You will be responsible for delivering an outstanding service to existing customers, you will take ownership of cases, maximising full potential and ensuring that each customer’s individual needs are met.


You will join the team and help us to offer a phenomenal service to our customers through effective listening and questioning to identify customers’ needs and making recommendations. You will hold the required knowledge and confidence to successfully overcome customer’s objections or concerns to reach the desired outcome. You must have experience in Word and Excel.


Aviva operates a “smart working” policy meaning that we spend approximately half of our time working in an office, including occasional weekend work. This role is based in Eastleigh.


Skills and experience we’re looking for:

  • Excellent communication skills (influencing, rapport building, negotiation, and empathy) both verbal and written which enable the individual to present a credible professional image.
  • Excellent time management and prioritisation skills.
  • Proven sales & decision-making skills.
  • Negotiation / influencing skills and a tenacity to pursue cases in difficult, challenging circumstances.
  • Able to work on own initiative.


What you’ll get for this role:


Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

  • Salary up to £28,500 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Aviva’s.
  • Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer’s leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools


Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.


Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.


Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.


We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.


To find out more about working at Aviva take a look here


We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.


We’d love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on 07775546100 or send an email to

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