Development and Alumni Relations Office
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £31,406 to £40,927. With potential progression once in post to £43,434 a year
Full Time Fixed Term Contract (maternity cover) for approximately 12 months
Closing date: 24 October 2021
This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.
Are you passionate about working with data to help deliver charitable projects? Do you want to be part of the largest fundraising and volunteering campaign ever undertaken in the Midlands?
Our University has a proud history of philanthropy stretching back to its foundation in 1900. With a clear vision to change the lives of the people of Birmingham, Joseph Chamberlain raised the funds required to build the University from citizens and corporations based locally and around the globe. Since then philanthropy has continued to play an important role in shaping the University. There have been a number of fundraising campaigns, which have raised money for buildings, students, and research. In 2015 we closed the Circles of Influence Campaign, which raised £193 million, making it the largest HE fundraising campaign outside Oxbridge and London. We have now launched our new campaign. Birmingham In Action, which aims to change lives locally and globally. It is unique and ambitious and will place Birmingham as one of the leading fundraising and volunteering universities in the world.
We are now looking to recruit a Database Manager maternity cover in order to help us deliver this ambitious campaign. DARO has invested in a new CRM system (Blackbaud CRM) and this role is critical to the successful planning and execution of the Midlands’ largest ever campaign. The post holder is responsible for the leadership of the data team and the effective management and care of DARO’s extensive data resources. Reporting into the Head of Campaign Data & Insight, the Database Manger directly manages a team of three data professionals. The Database Manager will be an enthusiastic and energetic individual, a data expert, and an excellent project manager. They will have a strong working knowledge of databases and the effective management of data, deftly navigating large data sets and manipulating multiple streams to ensure seamless and accurate information is delivered to the wider department. This post holder will be a keen problem solver who can find innovative and creative IT solutions to match business processes and troubleshoot complicated, often critical, database issues. They will also have strong interpersonal, customer service, and communication skills and enjoy engaging with both internal stakeholders and colleagues across the wider sector.
We are an ambitious and successful research-intensive University (one of the top 100 research-led universities globally) and have produced 10 Nobel Prize winners, including three who received their awards in 2016. Academics here are tackling some of the world’s most pressing global challenges such as antibody testing and Covid-19, the impact of climate change on our woodlands and forests, issues caused by migration and displacement, the rise in youth mental health issues, and the prevention of needless maternal deaths in the developing world. Our students come from nearly 150 countries and our flagship outreach programmes mean that almost 25% of our student population come from disadvantaged backgrounds, one of the highest proportions in the UK. Philanthropy has always played an important role in shaping the University, most recently in 2015 when we closed the Circles of Influence Campaign, which raised £193 million, making it the largest HE fundraising campaign outside Oxbridge and London. Through ‘Birmingham In Action’, philanthropy will continue to play a vital role in delivering projects to change lives locally, nationally, and internationally.
The quality, accessibility and safety of the data we hold is fundamental. Reporting to the Head of Campaign Data & Insight, the post-holder will assume responsibility for the effective management of all data held by DARO. This requires understanding the needs and objectives of all the different stakeholders and ensuring our data enables them to succeed in the delivery of the campaign. This encompasses data integrity, consistency, compliance with legislation, and ensuring all staff have the tools, training and assistance to access the information smoothly and efficiently.
The Database Manager will excel in the following areas:
Data and Management:
Responsibility for the management of all data within DARO and the management of the data team.
Leading the data team with enthusiasm, taking responsibility for their performance and setting achievable goals in line with the data strategy whilst ensuring their processes are efficient.
Promoting equality and values diversity, acting as a role model and fostering an inclusive working culture.
Proactively look for ways to improve other’s experience of working with the data team.
In partnership with the Head of Campaign Data & Insight lead consultation on all significant changes to data capture and management activity, ensuring robust procedures are in place and compliance is maintained with privacy and electronic communication regulations.
In partnership with the Head of Campaign Data and Insight lead on changes and enhancements to the CRM system which adapt and improve how it fits with our business processes and ensure a rigid change management process is adhered to when deploying new features.
Liaising with the Blackbaud Success team and hosting support, to ensure quarterly service packs are tested and deployed on a consistent schedule, hotfixes are applied rapidly, and issues are raised and managed.
Data Protection and Training
With reference to the Head of Data & Insight, maintain and advise on data protection and the application of privacy legislation with DARO. This includes ensuring DARO team members understand their responsibilities, supporting changes in data capture, liaising with Legal Services where appropriate, and acting as a role-model for data privacy best-practice.
In collaboration with the data team, plan and deliver an induction training program and a refresher training schedule which ensures all users have been provided with an adequate level of initial training and ongoing support to enable them to use the CRM effectively.
Work closely with the Research & Strategy Manager and the Gift Accounting Manager as an operational team to ensure resources within the team are allocated effectively and workload is carefully monitored.
Work with both the Communications, Volunteering, and Regular Giving teams to develop granular segmentation for tailored messaging and support them in preparing data sets for mailings and emails.
Undertake risk assessments, privacy impact assessments, and legitimate interest assessments as appropriate for new data activities.
Act as the top-level administrator for Blackbaud CRM and manage its security including assigning appropriate access levels, regularly reviewing security roles to ensure consistency and carefully monitoring any security impacts on speed and effectiveness.
Understand the University’s Strategic Plan and its implications for DARO and the University.
Understand and monitor the factors within the sector that have an impact and implications for the range of areas in which DARO operates.
Key Knowledge/ Skills/ Abilities
Provide leadership, motivation, training and support to the data team.
Create an environment where the team are challenged, motivated, and encouraged to develop to achieve outstanding results.
Ability to give and seek both structured and informal feedback in a clear, open and constructive manner.
Ability to think and plan in both the long and short term in alignment with DARO’s and the University’s strategic goals.
Mentoring and motivating staff, monitoring individual performance throughout the year, addressing performance issues as necessary.
Monitor the Data Team KPI’s.
Knowledge & Experience:
Experience managing a team of mixed skill and experience levels.
Experience working with, or managing a team working with, large data sets, high volume workloads and conflicting deadlines.
Experience working in both internal and externally facing customer service roles.
Excellent understanding of relational database structure, managing a large CRM system and ability to build complex queries and reports.
Demonstrable track record of accurately manipulating large datasets under challenging timescales.
Excellent IT skills including comprehensive knowledge of the Microsoft Office suite of programs and applying this expertise to help peers make the best use of technology.
Excellent knowledge of the Data Protection Act, Privacy and Electronic Communication Regulation, Freedom of Information Act, General Data Protection Regulation, and the Fundraising Regulator’s Code of Practice and how these regulatory frameworks are applied in the workplace.
Excellent project management skills and experience of actively managing multiple IT projects simultaneously to achieve defined quality standards.
Ability to present complex information and processes in an accessible and engaging manner.
Ability to work collaboratively with colleagues across DARO, particularly within the Insight & Operations team.
Educated to degree level or equivalent experience.
Ability to prioritise own workload under pressure and balance a range of competing deadlines.
Passion and commitment to increase philanthropic support for the University of Birmingham.
Meticulous attention to detail.
Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day- to- day activity in own area that those with protected characteristics are treated equally and fairly.
The flexibility and willingness to work unsociable hours (evenings and weekends) occasionally, when required.
For a conversation about the role please contact Luke McGarrity on firstname.lastname@example.org
Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.
Development and Alumni Relations Office
28.09.2021, 9:08:23 AM
Advert Close Date
24.10.2021, 11:59:00 PM