Customer Service Expert

Full-time Aviva in Customer Services Email Job
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Job Description

Inbound Customer Service Expert – Starting salary between £24,200 – £27,300 (depending on hours, location, skills and experience) (depending on hours, skills and experience) plus additional benefits


Start Date: August 2024


Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £31,200.


Shift patterns covering the hours of Monday-Friday 8:00 – 18:00


Do you want a customer service career with a difference. We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you’ll be well prepared to support the needs of our customers.

A bit about the job:

You will be communicating with a wide range of customers, coaching them on how to use our online platform and really supporting them in becoming more engaged in their pension.


You will really love making a difference in customers lives and support them in whatever means they contact us by secure messaging, telephone or LiveChat.  We need people that will challenge the status quo and help us shape the future

Our products can be really technical – there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers.


Skills and experience we’re looking for:

  • A great phone manner with the ability to build rapport and show empathy with strong listening and questioning skills
  • Talented problem solvers who think outside the box challenge the status quo to help shape our Contact Centres of the future.
  • Someone who enjoys working and learning with others around them to deliver fantastic customer service
  • The ability to understand and coach customers on our digital platforms and how they can make things simple and quick for our customers
  • A positive, can-do attitude with the ability to have difficult conversations and overcome objections


Please note this job role is not sponsorable under the Home Office points based system.


What you’ll get for this role:


We have a world class benefits and reward experience focused on your physical, financial, and emotional wellbeing. There are too many to list, but here’s a flavour of what’s on offer!


What you’ll get for this role:

  • Starting salary between £24,200 to £27,300 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £31,200
  • Generous pension (starting level Aviva contributes 8% when you contribute 2%)
  • Eligibility for annual performance bonus
  • Family friendly parental and carer’s leave
  • 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for Aviva products
  • Brilliant flexible benefits including electric cars
  • Aviva Matching Share Plan and Save As You Earn scheme
  • 21 volunteering hours per year


Aviva is for everyone:


We are inclusive – we want applications from people with diverse backgrounds and experiences.


Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.


We flex locations, hours and working patterns to suit our customers, business, and you.


Most of our people are smart working – spending around 60% of their time in our offices and 40% at home. Please note: you may be required to attend all training in the office.


To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.


We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to

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