Customer Service Advisor

Full-time EDF Energy in Customer Services Email Job
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Job Description

Do you want to be part of an awesome team that’s helping Britain achieve Net Zero and saving customers cash and carbon along the way? Join EDF today as a Customer Service Advisor (although we call them Energy Specialists because they really know their stuff).   

There’s never been a more exciting time to join our Retail business! Our teams are growing and we want to welcome lots more people into our EDF family.

We put people at the heart of everything we do. And this is your chance to join a company that truly cares about its people – you’re a human and we treat you like one! Don’t believe us? Just ask our people as 80% of them think that we’re a great place to work.

Here are some of the nice things they’ve said about us:

“It is an honour to work here and be part of such a great group of people! I appreciate all that the company & managers do. It is a pleasure to work for such a wonderful company, with wonderful leadership. I’m so happy to be here and absolutely love the people I work with” Energy Specialist 


“I have only been here a short amount of time however I really feel at home working here”. Energy Specialist 


“Working here is great, coming from a different career working for a place like this is very refreshing. It’s great to be working in a great team and part of a great family here.” Energy Specialist 

As an Energy Specialist, you’ll be working in a team of 10-15 people providing incredible end-to-end customer service with our Residential team. You’ll connect with our customers over the phone and through digital channels such as text and email. We’ll train you in everything our customers need, so when it’s go-time, you’ll have all the answers and nothing will faze you. So, if you’re an enthusiastic team player who’s resilient, loves problem solving with a curious nature and enjoys working under pressure, then we’d love to hear from you!

You don’t need to have worked in customer service before – we’ve got your back and will provide a fully immersive training experience. So, whether you’re looking to change your career (after all, it’s never too late), work part-time to give a great balance to your personal life, or simply aren’t sure what path to take after leaving education, maybe it’s time to give customer service a go!

We embrace hybrid working in our Retail business. Our offices are fun and welcoming and we can’t wait for you to check them out as there really is something for everyone. We also know that you may need the flexibility to work from home at times too. There’s lots to get involved in outside of the day job as well, including our 9-employee networks (e.g., Working Parents, RACE, Disability & Carers) and amazing resources to help you thrive at work and home.

Alongside a salary starting from £24,635, 3% bonus and a market-leading pension scheme, we offer best-in class benefits and wellbeing resources. Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and cashback on your favourite brands, and much more.


We’re open to all range of contracts, full-time, part-time, 3 to 6 month opportunities, whatever works for you!

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.

We want to continue building our brilliantly inclusive culture and celebrating what makes our people wonderfully diverse and unique – we’ll value the difference you bring and offer opportunities for you to thrive and succeed.

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