Job Description
The vacancy
Are you customer obsessed? Do you have a passion for learning & development? If so, you belong at Bromford.
Our success is driven by our people. To support our colleagues in thriving and developing the skills needed for their current and future roles, we are committed to providing brilliant learning experiences. This role is crucial in aligning our learning and development initiatives with our focus on customer obsession, ensuring that our colleagues are fully equipped to help our customers thrive in their homes.
As a customer experience trainer, you’ll play a key role in creating and delivering innovative learning solutions that meet the needs of our business and customers. Making sure that our colleagues are well-prepared to support our customers.
You will design and deliver customer-focused training interventions while continuously improving our learning content. As well as collaborate with colleagues across the business to ensure that our training is relevant and impactful, manage our learning management system to maintain accurate records, and actively engage with customers and customer-facing teams to stay attuned to their needs.
This role is permanent and we are able to consider candidates who want to work between 30-37.5 hours over at least 4 days per week. You can be based from our Tewkesbury or Chipping Sodbury office. You’ll need a full UK driving licence and travel with the flexibility to travel between our four main sites to deliver training as and when required.
You will need:
- Experience in housing and managing tenancies, with a solid understanding of related policies and systems
- Proven ability to deliver and facilitate learning interventions with a customer focus
- CIH Level 3 or 4 qualification or relevant level of housing experience with the expectation to complete the qualification upon starting in the role
- Proficiency with mobile devices and presentation platforms
- Strong written and verbal communication skills
- Flexibility in working hours
If you have experience in positions in neighbourhoods and communities amongst others, we would love to hear from you.
The closing date is 9 October with interviews taking place 24 October.
Please note that the advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.
About us
We are a housing association- one that owns and provides over 47,000 homes for people who can’t access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It’s a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud “Disability Confident” (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 – Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
