Your New Role:

We have a fantastic opportunity for a Permanent Customer & Community Engagement Officer to join our Regional Accommodation Maintenance Service (RAMS) contracts as part of the MOD’s Future Defence Infrastructure Services (FDIS) covering MOD Donnington, Telford, West Midlands.  Driving License Essential

Customer & Community Engagement Officer plays an important part in being a positive ambassador for Amey with families, stakeholder groups and the Community. Key mission will be to develop a cohesive and collaborative relationship with stakeholders including Unit Welfare Officers, Station Community Support Officer, Service Welfare staff, Families Federations, Occupancy Groups and DIO staff to develop local priorities.

The standard hours of work are 37.5

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them.

You will be responsible for:

Building effective, collaborative relationships between supply chain staff, National Accommodation Management Service (NAMS) Pinnacle Housing Officers (HO), Defence Infrastructure Organisation staff (DIO) and military stakeholders to improve the lived experience of Service Families.

• Establish and develop regular Housing Surgeries at each site ensuring that Pinnacle Housing Officers and Occupancy Groups are engaged to support the surgeries.
• Act as first point of contact for Amey relating to family issues with both customers and DIO staff referring and escalating issues as appropriate.
• Develop a community engagement program and local impact plan to identify and address issues that impact the lived experience and secure community involvement in the design and delivery of community engagement activity.
• Play an active role in capturing performance and customer satisfaction information, analysing customer feedback and recommending service improvement initiatives.
• Support supply chain operatives to ensure families are kept informed of complex repairs or changes to the plan.
• Take photographs of SFA prior to move in and upload to the customer portal – DONE BY VOID officers
• Coordinate the activity of the Estate Custodian to ensure the Estate is managed in line with contractual obligations and properties meet the move in standard.

What makes this role unique is the CCEOs will ensure their site achieves Amey Infrastructure contractual outputs, remain safe and compliant whilst remaining customer focussed.

We want to hear from you if you have:

• A strong customer service background and can think on your feet.
• The ability to apply logic, understanding and empathy when supporting our families.
• A strong desire to not only help the families we support but look for ideas to enhance their communities and homes.

Experience of managing properties through the occupancy cycle to include:

• Management of operational delivery of Housing Specific Task Schedule
• Collaborating with Supply Chains to achieve KPIs
• Negotiating and influencing stakeholders to agree property requirements.
• Customer focussed with a passion to work collaboratively with all stakeholders to drive up customer satisfaction
• Chartered Institute of Housing L3 Certificate or equivalent
• Management level qualification in H&S and Environment (e.g. SMSTS)

What we can offer you:

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program.

• Career Development – Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays – Minimum 24 days holiday + Bank Holidays
• Choices – Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey – Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value – You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives
• Company Vehicle

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.

• Our 11,000 people are behind the critical services the country relies on every day.

• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.

• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at Amey

Application Guidance:

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

Apply today – We are excited to hear from you!

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.