Customer Analyst

Full-time Aviva in Analyst Email Job
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Job Description

Customer Analyst

Salary: £40,000 – £55,000


This is a great job for someone who Is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions.


They will enjoy partnering with business stakeholders and collaborating with AI/ML colleagues to design & embed innovative solutions and generate best-in-class and high-impact, actionable customer insights & recommendations for real-world problems.


A bit about the Job:


Our Customer Science team uses data to understand customers so we can be more relevant and take better actions.  We are award-winning, and passionate about driving better customer & commercial outcomes.


The right person will be able to deliver high quality analytics, understand customer behaviour and help deliver our Aviva ambition. Day to day responsibilities include coding, understanding customer data that will then be summarised for stakeholder consumption.


Skills and experience we’re looking for:

  • Educated to degree or post-graduate level, in numerate /programming-oriented subject, or able to demonstrate equivalent knowledge through industry experience.
  • Have programming experience (essential) with one or more of Python, SQL or R and proven ability to manipulate and prepare large datasets for analytics and predictive modelling.
  • Able to communicate complex technical concepts to both technical / non-technical audiences and articulate impact from data science and analytics work.
  • Is passionate about using customer data & advanced analytics expertise with proven experience to help businesses understand customer behaviour and take action.
  • A positive, can-do attitude and a proactive approach; a great team player.


Aviva operates a “smart working” policy meaning that we spend approximately half of our time working in an office, with this role based in London.


What you’ll get for this role:


Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Salary £40,000 – £55,000 (location, skills, experience, and qualifications).
  • Bonus opportunity of 8% of annual salary (actual amount depends on your performance and Aviva’s).
  • Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
  • Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
  • Brilliantly supportive policies including parental and carer’s leave.
  • Flexible benefits to suit you, including sustainability options such as cycle to work.
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
  • We take your wellbeing seriously with lots of support and tools.


Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.


Aviva is for everyone:


We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.


Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.


We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week – combining the benefits of flexibility with time together with colleagues.


To find out more about working at Aviva take a look here


We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.


We’d love it if you could submit your application online. If you require an alternative method of applying, please give Sahra Abdulla a call on 07775 042 835 or send an email to

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