Customer Advisor

Full-time Aviva in Advisor Email Job
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Job Description

Customer Advisor

Salary: 35hrs – £23,900/40hrs – £27,314


We are currently recruiting for a Customer Advisor to be a part of our amazing team! if you have a passion for customer service and the desire to become a true systems expert, this could be the administrative role is for you!


Our friendly team consists of 16 people who are all responsible for a range of demands, from effectively completing mid-term changes, running training sessions on our online portal, to onboarding policies.


Our standard full-time contracts are for 35 hours per week (with options for part time working – minimum 21hours per week).  However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40-hour contract which has an enhanced salary.


Aviva operates a “smart-working” policy meaning that we spend approximately half of our time working in an office, and this role is based in Sheffield.


A bit about the job:

As the Customer Advisor, you will ensure members on a corporate company healthcare scheme will have a positive experience, whilst becoming a subject matter expert. You will provide an effective, pro-active service to all customers, ensuring all policy details are updated and managed accurately within agreed service standards and agreements. Along with taking ownership for your work, whilst problem solving to investigate and resolve often complex queries.


You will complete demands received from internal and external customers through a variety of channels, so you must be confident to communicate with relevant stakeholders across business areas.


Skills and experience we’re looking for:

  • Strong knowledge in Excel essential, as you will be using v-looks ups when manipulating data files received
  • A strong desire to learn, and help problem solve in a fast-paced service environment
  • A true passion for doing the right thing for our customers
  • Excellent relationship management skills including internal and external stakeholder management
  • Be open minded to change and look for opportunities to streamline processes, whilst supporting your colleagues to do the same


What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

  • Starting salary between £23,900 and £27,314 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.
  • Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer’s leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools


Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.


Aviva is for everyone:


We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.


Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.


We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.


To find out more about working at Aviva take a look here


We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.


We’d love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 07385425912 or send an email to

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