Control Room Operator

Full-time Balfour Beatty Email Job
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Job Description

About the role

Connect Plus Services operates a control room function at our Dartford depot. Our team of Control Room Operatives are key in operating and managing the M25 motorway network. This role involves directing primary and secondary response activities to resolve incidents, monitoring CCTV, tunnel and bridge safety systems and ensuring accurate recording of network occupancy.

Shift Pattern

Shifts are 12 hours long and worked on a 4 on / 4 off pattern basis. This will include day and night shifts. Day 1 & 2 will be 6am – 6pm, day 3 & 4 will be 6pm – 6am followed by 4 days off.

What you’ll be doing

As a Control Room Operator you’ll:

  • Support and direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents.
  • Ensure all responses are compliant with company policy and contractual requirements.
  • Accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
  • Ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms.
  • Ensure accurate recording of network occupancy through use of bespoke data bases.
  • Ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
  • Comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
  • Work to agreed business performance and quality standards.
  • Build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
  • Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

Who we’re looking for

The following qualities/experience are essential:

  • Experience of working in an operational control room, preferably in an emergency services or National Highways environment.
  • Experience of working in an environment involving the time-critical deployment of resources.
  • Experience of working in a performance driven environment.
  • Excellent communication skills, both oral and written
  • Aptitude for effective problem solving, using information to consider options and outcomes
  • Ability to operate and interrogate several data base systems simultaneously to a high level of competence.
  • Demonstrate an understanding of the commercial implications of operational decisions.
  • Ability to remain calm under pressure, prioritising the response to multiple events.
  • Experience of incident management, escalation processes and terminology.
  • Experience of transport and road network environments.
  • The post holder must meet the requirements of security clearance.
  • Experience of working a 24/7 shift pattern.

Why work for us

CPS is a Joint Venture project with Balfour Beatty, AtkinsR alis, and Egis. We operate and maintain the M25. The M25 is the busiest section of motorway in Europe and requires careful and efficient planning of work in order to deliver over 100m of annual investment in the highway infrastructure each year, in addition to planned and reactive maintenance activity.

If you have or are looking for a career in Highways, working on the M25 will give you experience and challenge that no other Highways project can offer.

About us

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Further information on Disability Confident can be found at:

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