Apprentice Student Experience and Wellbeing Support Administration Assistant – 96616
College of Social Sciences
University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally £14,698 per annum. With progression after to 12 months in post to £18,373 a year
Apprentice Band 300
Full time – Fixed term contract for 15 months
Business Administration Level 3 apprenticeship – Training provider is University College Birmingham
Closing Date: 14th June 2021
This apprenticeship is an exciting opportunity to work within our College of Social Sciences and is designed to provide a wide range of administration experience. Working across Student Services, Experience and Wellbeing.
The apprentice will develop essential skills as an assistant administrator and will be given specific tasks in each area aimed at developing the administrative skillset in a functioning workplace. These tasks will be meaningful and of genuine value to the teams. Working with your Mentor(s), who will provide appropriate support, you will be required to be complete tasks to agreed standards and deadlines.
This is a great opportunity for an apprentice to gain substantial experience in a diverse environment which will give a real insight into educational administration and help in their development of personal learning and thinking skills.
- To support a wide range of stakeholders, including academic and professional services staff
- To undertake duties as may be required from time to time in furtherance of the work of College of Social Sciences.
- To undertake and complete tasks/projects in the allotted time
- To attend events
- Provide a professional and welcoming service to students and fully resolve non-complex questions and queries,
- Support the Wellbeing Officers in the administration of welfare and student-support related processes
- Answer telephone calls and respond to enquiries, forwarding to appropriate staff for action;
- Support the administration and planning of student experience events and activities
- Ability to work independently or as part of a team
- Attention to detail and the ability to deliver what is required, when it is required
- Front of house skills
- Telephone and communication Skills
- IT Skills: Microsoft Office
This apprenticeship would suit:
A person with a willingness to learn new skills and is enthusiastic to work in Higher Education. Individuals would ideally be proactive, fast learners who demonstrate a "can do" attitude.
Required Knowledge, Skills, Qualifications, Experience
- GCSE grade A*-C in GCSE Maths and English
- An ability to communicate appropriately with colleagues of all levels both in verbal and in written form
- Competency in word processing using MS word and basic functions on MS Excel and PowerPoint
- Confident and inquisitive – with a desire to learn and develop within the role.
- Ability to work on pre-set tasks with supervision
- Some experience and /or understanding of the expectations of working in a professional office environment
Initial assessment must be used to ensure that applicants have a fair opportunity to demonstrate their ability. Learning programmes can then be tailored to meet a range of abilities and to recognise prior knowledge and experience.
Programme Administrator Using office software; data entry and management; internet and email communications
Personal assistant Using internet and email; researching for and preparing presentations, Preparing presentations or handouts;
keeping records using databases or spreadsheets
Student/Customer Services Front of house reception, responding to customer/visitor
enquiries. Using office software, supporting events